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Patient Portal FAQs
MyLifetimeHealth Frequently Asked Questions
Do you have questions about MyLifetimeHealth? Here are answers to some of the most common inquiries we receive to get you started.
How do I self-enroll?
Self-enrollment is quick and easy and can be done online. Follow the step by step Guide to Self-Enrollment located here.
I tried to self-enroll, but can’t. What now?
If you are having trouble self-enrolling please submit a request via our Contact Us form. Our portal help team will respond to your request within 2 business days. You may also call your practice.
What is a token?
Tokens were used for portal enrollment before we had a self-enrollment option. They are still available if you would prefer to enroll at your Lifetime Health practice.
Can I self-enroll if I have already received a token from my provider’s office?
Yes, even if you have received a token in the past you can self-enroll and your request for access to the Patient Portal will be processed.
Can I enroll in MyLifetimeHealth if I don’t have an email address?
No, you must have an email address to use MyLifetimeHealth, as that is how you will be notified when there are new messages and/or information for you in the portal.
I forgot my Username or Password. What do I do now?
Go to www.MyLifetimeHealth.org
and click on “Need help with your username or password?” You will then be asked for your username OR demographic information such as first and last name, email address, date of birth and zip code. This information must be the same as what we have on file for you at your Lifetime Health office. Once filled out correctly and submitted, a password reset email will be sent to your email address. Click on the link and follow the prompts.
What if my account gets locked?
After four failed password attempts, your MyLifetimeHealth account will lock. It will unlock automatically after 20 minutes.
I am not receiving email notifications when I have activity on my Portal account. What should I do?
A few different things could be happening:
- The email address you have on file within the patient portal may not be accurate. Please contact your Lifetime Health office to check.
- Turn off your Internet Pop-up Blockers. To do this select “Tools” from your Internet Browser and click on “Turn Off Pop-up Blocker.”
- Check your spam folder in case your filter accidentally placed the MyLifetimeHealth email in the incorrect folder.
How long before I get a response to a message or request I send via the portal?
Messages and requests will be responded to as quickly as possible, usually within 2-3 business days. Many requests will only be processed during your physician’s normal office hours, as they are patient-specific medical issues.
REMEMBER: The portal is NOT for emergency related medical issues or questions.
Do messages sent and received through MyLifetimeHealth become part of my permanent medical record?
Yes. Messages you send and the responses you receive through the portal, as with all communication with your medical team, become part of your permanent medical record.
I am unable to view my MyLifetimeHealth messages, what do I need to do?